Prepared for Loom · by HubSpotSee every deal-ready team before they hit their 25-video wall
One Smart CRM that unifies your Slack, Jira, and Zendesk signal with product usage — so PQLs reach sales before they churn back to free.
“Your product already tells you who's ready to buy. Your CRM just isn't listening yet.”
Your PQL signal lives in three places
Free accounts hit the 25-video, 5-minute cap. Support sees a spike in AI bug report usage. Jira sees the resulting tickets. None of that reaches the rep who could turn it into a Business or Enterprise deal — it sits in product analytics until the account self-serves or quietly churns back to free.
One Smart CRM, fed by everything Loom already tracks
HubSpot's free Smart CRM sits under Marketing, Sales, and Service Hub and pulls in the tools you already run — Slack, Jira, Zendesk, Gmail — through native marketplace integrations. Product usage becomes a lead score, and the right rep gets the account the moment it's ready, without ripping out anything.
PQL Scoring Model
Score accounts on videos-past-cap, viewers-per-video, and AI bug report frequency. Anything over threshold routes straight into Sales Hub's pipeline.
Native Zendesk + Jira Timeline
Every support ticket and dev issue tied to an account lands on one Service Hub timeline, so success and sales see the same history.
Enterprise Deal Room
Sales Hub pipeline stages mapped to Starter → Business → Enterprise, with SSO/SCIM and data-retention requirements tracked as deal fields.
Breeze Prospecting Agent
An AI agent researches and qualifies enterprise expansion targets so AEs spend their time on demos, not lead research.
✓299,000+ customers in 135+ countries
✓129% more leads acquired after one year
✓36% more deals closed after one year
✓37% improvement in ticket closure after one year
You're probably thinking…
We already run Slack, Jira, Zendesk — why touch the stack now?
You don't rip anything out. HubSpot's marketplace connects to what you already use; the free Smart CRM is the layer underneath, not a replacement.
We're mid enterprise push — can we afford disruption?
Start with one Hub (Sales or Service), phase into the tailored Enterprise Customer Platform package as SSO/SCIM needs grow. Onboarding and migration are add-on services built for exactly this.
Will the AI scoring actually hold up?
Same bar you hold your own AI bug reports to. Breeze agents are scoped to prospecting and support research — narrow, measurable jobs, not black-box guesses.
Modular, matches your Hub-by-Hub rollout
Start free with the Smart CRM. Add Sales Hub and Service Hub where PQL routing and the Zendesk/Jira timeline live. As your Enterprise motion scales, move into a tailored Enterprise Customer Platform package — scoped to what you actually turn on, not a flat rate card.
No contract to see the model — connect one Hub and watch 30 days of signal.
Have a question before you decide?